The warranty is only valid if the original invoice is presented.

We guarantee a return or exchange within two days of receipt, provided the product is in its original condition, unopened and undamaged.

If the product is returned or exchanged after receipt, a delivery fee of SAR 150 will be deducted.

The warranty does not cover soiling, tears, or any damage resulting from misuse.

Custom sizes, specifications, or bedding products are not eligible for return or exchange.

The company guarantees one delivery within its designated city. Any additional delivery fees beyond this point will be borne by the customer.

Returns are processed through bank transfer to the customer's personal account within 14 business days, not in cash.

The company is not responsible for items held for more than 30 days from the purchase date.

Medical pillows, mattress protectors, mattress pads, and any other items placed on top of a mattress cannot be exchanged or returned after purchase, as these are personal items and are subject to health regulations from the Ministry of Health.

The company is responsible for product warranty, delivery, and maintenance within its designated city. Any additional costs beyond this period will be borne by the customer.

For online or telephone purchases, shipping fees apply. Free delivery within the cities where we operate; otherwise, the customer is responsible for delivery fees.

The company is not responsible for the safety of products if they are not delivered by company vehicles.

In case of any ambiguity or discrepancy regarding the return, exchange, or warranty policy, the regulations of the Ministry of Commerce and Investment shall apply.

The customer will be notified of the expected delivery date based on their city when the order is placed.