Refund policy

3-Day Trial Policy for Exchange and Return
In our commitment to providing an excellent sleeping experience for our customers, we offer a 3-day trial period that allows you to exchange or return your mattress according to the following conditions:

First: If the mattress remains in its original condition (the plastic wrapping is unopened)
If the original plastic wrapping of the mattress has not been opened, the customer has the right, within 30 days of the date of receipt, to choose between:

**Exchange:** Exchanging the mattress for another product for a shipping and service fee of SAR 200 (with payment or refund of any price difference between the two mattresses).
**Return:** Returning the mattress and receiving a full refund, minus bank commission fees, if purchased online from our website. Returns are free in the following cities: Dammam and Khobar. A return fee of SAR 200 will be deducted for returns from other cities not listed.

Second: If the plastic wrapping of the mattress has been opened (tested)
Believing in the importance of testing the mattress, if the plastic wrapping has been opened, the following conditions apply during the trial period. 10 Days:

Exchange: The customer is entitled to exchange the mattress for another product for a different comfort experience, provided the mattress is free of soiling and tears, for a fee of 300 SAR. (This benefit is applicable only once per customer, and the customer is not entitled to request a replacement mattress.)
Return: Mattresses cannot be returned if they have been removed from their plastic packaging.

Third: Gifts and Free Accessories
All gifts included with the order must be in their original condition and packaging before a return request.
If the gift packaging has been removed or the gift has been used, its original value will be deducted from the customer's refund, as it is not suitable for resale for hygiene reasons.

Fourth: Hygiene and Mattress Protection (Product Packaging in Case of Return)
Hygiene Requirement: Any mattress that has been soiled, torn, or penetrated with any liquids or odors will not be accepted for return or exchange.

Recommendation for Use: We strongly recommend using a mattress protector (liquid sealant) to protect the mattress from soiling and all liquids. Fifth: Order Processing and Refunds
The amount due to the customer (after deducting applicable fees based on the product's condition) will be transferred within 7 to 14 days.
This period begins from the date the mattress arrives at our warehouse and is inspected by our specialized team to ensure its cleanliness, condition, and compliance with all the stated return conditions.

Sixth: General Provisions and Exceptions
Multiple Mattresses: If the order contains more than one mattress, the above-mentioned conditions and fees will apply to each mattress separately. Exceptions: This policy does not include mattresses sold in the sales and discounts section, nor does it include mattresses in special sizes. Exchanges and returns do not apply to the following:

Special sizes (not common and as previously mentioned)

Unwrapped outer plastic packaging of mattresses and all products (the product must be in its original condition)

Pillows of all types, prayer mats, quilts, liquid seals, sheets, fillings, felt, and anything placed on top of the mattress cannot be exchanged or returned for health reasons according to the Ministry of Health.

Exchange and Return Policy for Recliners and Massage Chairs

1- Returns in Case of Manufacturing Defects

The company is committed to returning or exchanging the product free of charge and without the customer incurring any additional fees (delivery or handling) if a manufacturing defect is proven in the chair within the standard period.

2- The product is subject to technical inspection by the authorized maintenance team to verify the nature of the defect before the return process is completed. 2) Returns for non-manufacturing defects:

The customer may request a return within 3 days of receipt, subject to the following conditions:

The chair must be in its original condition (as received by the customer).

There must be no scratches, dirt, or traces of oils or creams (especially for massage chairs).

The product must be in its original packaging with all accessories, manuals, and remote controls.

Fees: A delivery and service fee of SAR 299 will be deducted from the refund to cover shipping costs.
Refund Process:

If the return request is approved, the refund will be credited to the customer's bank account (after deducting the applicable fees and the payment transaction fee) within 7 to 14 business days from the date the product arrives at our warehouse and is inspected.